Clicker FAQ for Students

Important Announcement: TurningPoint Software Upgrade and Enterprise License

Georgia Tech is upgrading its audience response system (clicker system) to the latest version, TurningPoint 8, for the fall 2017 semester. In addition, Georgia Tech purchases an enterprise license for TurningPoint, which will allow students to use TurningPoint app for free (you may still need to purchase a physica clicker device if required by your instructor). Please do not purchase an individual license for using the clickers.

The following FAQs may answer questions you may have about using clickers:

I already own a clicker device. What do I need to do?

You can continue using the clicker device. However, you need to register it in T-Square or Canvas, depending on which system your course will use. 

I don't have a clicker device. Do I need to buy one?

Please check your syllabus or communications from your instructors to see if they allow mobile devices in the class. If mobile devices are not allowed, you need to purchase one. The clicker is available at the Barnes & Noble Georgia Tech bookstore.

Can I use the TurningPoint app on my mobile devices?

Please check your syllabus or communications from your instructors to see if they allow mobile devices in the class. If yes, then you may go to the app store to download and use the "TurningPoint" app. However, you should not purchase an individual license for using the app

Do I need to create an account in order to use the app?

After you download and open the app, you will be asked to sign in. Use your Georgia Tech email to sign in and then you will be directed to the Georgia Tech login service page. Log in with your credentials. 

If I use a laptop, how can I participate in class polling? 

Go to http://student.turningtechnologies.com and use your Georgia Tech email to sign in. You will be directed to Georgia Tech login service page and then log in with your credentials. 

Do I need to register my clicker device?

Yes, registration is required. Otherwise your responses from your clicker device in classes will not be identified. 

If I use TurningPoint app, do I need to register too?

Yes, registration is required. Otherwise your responses sent from the app in classes will not be identified. Since Georgia Tech has a site license, you don't need to enter any subscription code during the registration. 

How do I register? 

If your course uses T-Square If your course uses Canvas
  1. Log on to http://tsquare.gatech.edu.
  2. Go to your course site.
  3. Select TurningPoint 8 on the left menu (If you don't see it as a menu option, please contact your instructor. Your instructor needs to activate the tool before you can register).
  4. Click on the link Press here to launch and you will be redirected to the site, student.turningtechnologies.com. 
  5. If you use TurningPoint app, you don't need to enter anything. What you need to do is click through the 3 steps to finish the registration.
  6. If you use a clicker device, enter your clicker ID, which can be found on the back of it at the bottom (e.g., Device ID: 0DB23C). Please note that these three letters are not used in any device ID: O, I, and L (NO OIL). Continue to finish the registration. 
  1. Log on to http://canvas.gatech.edu
  2. Go to your course site. 
  3. Select Modules on the left menu.
  4. Click on Turning Technologies Account Registration (If you don't see it, please contact your instructor. Your instructor needs to activate the tool before you can register). 
  5. Click on the link Launch Turning Technologies Account Registration and you will be redirected to the site, student.turningtechnologies.com. 
  6. If you use TurningPoint app, you don't need to enter anything. What you need to do is click through the 3 steps to finish the registration. 
  7. If you use a clicker device, enter your clicker ID, which can be found on the back of it at the bottom (e.g., Device ID: 0DB23C). Please note that these three letters are not used in any device ID: O, I, and L (NO OIL). Continue to finish the registration. 

ResponseCard NXTClicker Purchase and Registration
  1. TurningPoint has several clickers. Which one should I buy?
    You may buy the ResponseCard NXT (device in white on the right). QT2 Response Device
    You may also buy a newer version of clickers, for example, QT2 Response Device (device in black on the right). It is also compatible with TurningPoint 8 software and its keypad is full-featured.
  2. Where can I buy the clicker?
    The clicker is available at the Barnes & Noble Georgia Tech bookstore.
  3. If I lose my clicker and buy another one, should I register the new one? 
    Yes. You have to register your clicker before you use it in class.
  4. Is there a clicker specially designed for the visually impaired?
    Yes, Braille ResponseCard RF is designed for the visually impaired. The keypad contains all the features and functionality of a clicker, but with braille characters adjacent to the corresponding buttons. In addition, it includes a vibration motor that pulses when various actions occur. If you can't find it in the bookstore, contact Turning Technologies for purchasing.

Using Clickers in Classes
  1. How do I know I'm correctly answering questions with my clicker?
    You need to be on the answering screen to respond to questions — and ensure that your answers are recorded by your instructor. For example, it can be easy to get confused and send an instant message or note instead. When you turn on your clicker, the default screen displays the following icons: channel indicator, battery life, back (to the previous screen), and toolbox.

    When you answer a question, the answer you enter is displayed in the center of the screen. Don't go to settings and select Send Message or Note to Leader. If you see an icon of a raised hand in the top center of your clicker display, you are in the wrong place. If you answer a question from this screen, it won't be recorded, and you won't get credit for your response. To go to the correct screen, press the button on the top left side of your clicker until the hand icon disappears from the top and the wrench icon in the bottom right is no longer highlighted.

 

Clicker Firmware
  1. What firmware version is used in my clicker device?
    Some clickers with outdated firmware may not work when answering numeric questions. The latest version of clicker firmware is version 2.1.5. To check which version you have, do the following:

    *Turn on the device.
    *Select the wrench tool by pressing the top right button on the clicker.
    *Scroll using the right or left arrow until you see the Device Info function appear. Select this using the center button. You'll see your device ID number.
    *Scroll right or left until you see your firmware version (for example: 1.0.1).

  2. How can I update my clicker firmware?
    *Download Hardware Updater. (Windows only. The Mac updater cannot update the NXT device firmware.)
    *Download the instructions on how to update the firmware.
    *Connect a mini USB cable to your clicker and computer, and follow the instructions to download.

    If you can't update the clicker firmware on your own computer, you may go to the Office of Information Technology Support Center (Room 215, Clough Commons) to update it. Office hours are 8 a.m. to 6 p.m., Monday to Friday.

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Help and Support
  1. Is there a user guide for the clicker?
    Yes, there is a user guide available for download.
  2. What can I do if I need additional assistance?
    Send your questions to clickers@gatech.edu.

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